Beth Anne Killoran Providing guidance to OPDIVs on best practices for determining high-quality performance metrics throughout the project life cycle. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. Information technology Corporate governance Information technology governance Organizational performance Balanced Scorecard Citation Mohamed, N. and Kaur a/p Gian Singh, J. set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. To sign up for updates or to access your subscriber preferences, please enter your contact information below. This policy will be implemented as appropriate in accordance with applicable HHS Acquisition Regulation (HHSAR) rules that are promulgated on this subject and will be incorporated into applicable HHS policies. Operating according to an approved charter. The Framework outlines a set of agreed terms for performance information for use within the public sector. The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services. Structure: HHS IT projects will be managed and implemented in a structured manner, using sound project management practices, and ensuring involvement by business stakeholders and technical experts throughout the project’s life cycle. 'IT Strategy Framework (Information Technology Strategy Framework) is a formal definition of the essential elements or components of IT Strategy, and their inter-relationship. Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. Methodology: Per FITARA, HHS requires incremental and iterative development to be considered first as the preferred methodology to implement all HHS IT projects, as appropriate. The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. Providing recommendations for improvement, continuation, termination, and reviewing risks and mitigation plans. IT Governance Organizations/Boards (HHS, OPDIV, and STAFFDIV Levels), HHS Capital Planning and Investment Control (CPIC) Policy, HHS Information Technology (IT) Performance Baseline Management (PBM), Enterprise Performance Life Cycle Framework Overview Document, EPLC Templates, Practices Guides, Checklists, and Job Aids, Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), HHS OCIO Policy for Information Technology Capital Planning and Investment Control, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, Improving Information Technology (IT) Project Planning and Execution, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, HHS-OCIO Policy for Enterprise Architecture, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, Management and Oversight of Federal Information Technology, Preparation, Submission and Execution of the Budget, Management of Federal Information Resources, HHS-OCIO Policy for Records Management for Emails, HHS-OCIO Policy for Personal Use of Information Technology Resources, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, HHS-OCIO Policy for Privacy Impact Assessments (PIA). IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. CMMI can be used to guide process improvement across a project, a division, or an entire organisation CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University Öð0þõÎbÀKkù¸:¿WF¶[àÍÖwÖPNäL_wãn)ðÉEVZ¼ÚàCþl#´@BèË@{K
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S= ZæòÁ. - The Contractor shall provide support for the independent assessment of compliance of information In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas. The performance measurement framework developed by the study is structured using the Balanced Scorecard (BSC) and can be used to quantify benefits and … The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. The EPLC framework allows tailoring to accommodate the specific circumstances of each project. That is why on May 11, 2017, the President issued an Executive Order on Strengthening the Cybersecurity of Federal Networks and Critical Infrastructure requiring federal agencies to use the Framework. All HHS IT projects shall use appropriate, proven development methods to ensure that planned and actual delivery of new or modified technical functionality occurs at least every six months, including but not limited to agile methods to ensure incremental delivery. Use of IT Performance Management Framework COBIT health checks are used to determine current state of IT and identify weaknesses in processes and controls COBIT metrics are used to track outcomes and performance of key IT Processes. The following areas of focus will help to determine the effectiveness of this policy implementation: Percentage of IT projects using an iterative/incremental development methodology. OPDIVs and STAFFDIVs shall use this Policy or may create a more restrictive policy, but not one that is less restrictive, less comprehensive or less compliant with this Department Policy. Implementing appropriate measures to monitor the implementation and operation of EPLC. Flexibility: The EPLC is designed to provide the flexibility needed to adequately manage risk while allowing for differences in development methodology, project size, complexity, scope, duration, and acquisition strategy. For example, during the last decade the Internet A project that uses newer, less proven methods must have approval by the appropriate HHS or OPDIV IT Governance body. Page 1 GAO-04-394G GAO IT Investment Management Framework Preface Investments in information technology (IT) can enrich people’s lives and improve organizational performance. HHS Project/Program Management Office, 8.6. Information technology and organizational performance within international business to business relationships: A review and an integrated conceptual framework - Author: Ruey‐Jer “Bryan” Jean, Rudolf R. Sinkovics, Daekwan Kim Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. Washington, D.C. 20201 The EPLC Policy is being revised i… Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … Reporting to the HHS or OPDIV IT Governance organization, missed milestones and/or variances in percentage of project cost, schedule, or performance outside any defined acceptable ranges. Performance Solutions Build capabilities and improve your enterprise performance using: CMMI V2.0 Model Product Suite, CMMI Cybermaturity Platform, Medical Device Discovery Appraisal Program & Data Management Maturity It ends when an employee leaves your organization by way of finding a new job or retiring. A two-phased Reviewing and providing feedback on changes to the EPLC Policy. On a macro level, the CTA In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document- PDFthat describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. Validating that the resulting IT system or service meets business requirements and continues to meet business requirements. (2012), "A conceptual framework for information 5U.S. At the heart of accountability is measurement and evaluation. The Integrated Planning an… HHS Deputy Assistant Secretary for Technology and Chief Information Officer. Ensuring that the EPLC framework provides the necessary project performance transparency through life cycle reviews and stage gate approvals across all OPDIVs and STAFFDIVs. Providing project templates and tools to assist with project activities. There are many information management principles. Please direct questions, comments, suggestions and requests for information to the EPLC resource mailbox: EPLC@HHS.gov. Home > Web > Governance > Digital Strategy > It Policy Archive > Policy for Information Technology (IT) Enterprise Performance. Conducting periodic audits of EPLC activities across HHS in order to maintain assurance that projects are being managed according to the EPLC methodology. Execution of the Budget (July 27, 2002) and Circular A-130, Management of Federal Information Resources (Nov. 28, 2000). While not all the tools are in place at every organization, the new practices are becoming clearer and more standardized, and they are definitely working. The set of key performance indicators (KPIs) which comprise the Performance Management Framework will be reviewed and set each year to take account of changes in local, contractual and regulatory requirements. Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Ensuring they work closely with their OPDIV CFO, CAO, Division leadership, and mission/program managers using governance processes aligned with their mission responsibilities throughout Division-level planning, execution, and evaluation processes per FITARA. Service metrics measure the performance of the technology that supports the process. Let us look at a customer order process as an example (see Figure 4). Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. The HHS OPDIVs are responsible for preparing implementing documentation within 120 days of the effective date of this policy and providing a copy to the HHS CIO. 200 Independence Avenue, S.W. This policy shall be applied in conjunction with the HHS Enterprise Architecture Policy, the HHS Capital Planning and Investment Control (CPIC) Policy, and the HHS Information Technology (IT) Performance Baseline Management (PBM) Policy. and organisational constructs, enabling technology and information fail to align. Effectively utilizing an incremental development methodology that produces end-user functionality at least every six months as specified in the Project Process Agreement that is approved by IT Governance. This policy mandates the use of the Department of Health & Human Services (HHS) Enterprise Performance Life Cycle (EPLC) framework for information technology (IT) project management at HHS. Key Processes and Associated KPI—Template. All organizations collecting or maintaining information or using or operating information systems on behalf of HHS and/or its OPDIVs and STAFFDIVs are also subject to the stipulations of this policy. EPLC establishes a project management and accountability environment for HHS IT projects to achieve consistently successful outcomes that maximize alignment with Department-wide and individual OPDIV goals and objectives. Implementation of the EPLC methodology allows HHS to improve the quality of project planning and execution, reducing overall project risk. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Keywords: information technology, diffusion of innovations (DOI) theory, technology-organization-environment (TOE) framework, interorganizational systems (IOSs), … Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted Today, with much initial experimentation, continuous performance management practices are being deployed on a wide scale. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document that describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. Establishing and approving changes to cost, schedule and performance goals. The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. Ensuring there is active participation of critical partners and IT governance throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Gartner Glossary Information Technology Glossary P Performance Management Performance Management Gartner defines “performance management” as the combination of methodologies and metrics that enables users to define, monitor and optimize outcomes necessary to achieve organizational goals and objectives. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Changes to this policy will be coordinated with and approved by the undersigned or their designated representatives. Developing and sharing best practices for cost estimation, appropriate metrics and other areas of common interest to help assure successful outcomes of the IT project. Note: IT Project Managers must have the appropriate level of certification given the size, risk, and complexity of the project. Alongside its physical, human and financial resources, a local government must manage its information resource in a way that enables services to be delivered that best meet community needs and the priorities set by Council. Ensuring effective incremental development principles and practices. The HHS Project/Program Management Office is responsible for: Establishing a minimum set of core activities and deliverables for all IT projects. Please refer to the EPLC Framework Overview Document for specific information about the EPLC. With CEOs and CFOs demanding accountability for the tremendous investment in information technology, IT managers are required to ensure accountability, calculate the return on investment, develop a value-added approach, and make a bottom-line contribution. The term "performance information" is used as a generic term for non-financial information about government services and activities. Providing ongoing advice and counsel to the integrated project team. This policy revises and supersedes the “HHS OCIO Policy for Information Technology (IT) Enterprise Performance Life Cycle (EPLC)” dated October 6, 2008. Performance Measurement Framework 4 1.3 Link Between Performance Measurement and Financial Information Performance measurement is linked to financial information in a variety of ways. The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. TBM definition The technology business management (TBM) framework helps companies integrate IT into the organization, with the goal of … Information Technology Planning: I/T planning and management is linked to business strategic and tactical planning and management in order to achieve enterprise performance improvement. Conducting formal Project Reviews at specified points in the life cycle. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. Agile goal management… This policy applies to all OPDIV and STAFFDIV employees, contractor personnel, interns, and other non-government employees. The Cybersecurity Framework can help federal agencies to integrate existing risk management and compliance efforts and structure consistent communication, both across teams and with leadership. This policy does not supersede any other applicable law or higher level agency directive, or existing labor management agreement in effect as of the effective date of this policy. Implementing the EPLC framework helps ensure the quality of HHS IT products through improved project management processes. Establishing IT Governance processes that authorize the implementation and operation of the EPLC methodology for project management, including life cycle review processes. Implementing appropriate improvements to the EPLC framework to facilitate improved project performance and appropriate engagement levels between program managers and IT stakeholders. Ensuring that all appropriate Critical Partners, including business stakeholders and technical experts, are involved and their input is effectively adjudicated throughout the life cycle of the IT project. Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. Approving a baseline tailoring strategy for each project (as documented in the Project Process Agreement) and requesting IT Governance approval for subsequent changes to the baseline. {5¸ TÎ2(89°×?Âo;øñèÒ50óóPW2ÉrÆ0Ë~WåÐУРbÈz>ôó"ó LU´0Ù÷'£
° ->Ü´ø°8Àw,`_Bý.§Ãâiw#s¯}öëêj´ö(Yp}cF¿în9£¯vw«w IT Governance Organizations/Boards are responsible for: The EPLC CCB is responsible for governing the integrity of the EPLC Framework as an implementation arm of the EPLC Policy. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. Implementing appropriate improvements to the OPDIV processes to facilitate increased project performance. This Policy will not be implemented in any recognized bargaining unit until the union has been provided notice of the proposed changes and given an opportunity to fully exercise its representational rights. Figure 4. Performance management is a whole work system that begins when a job is defined as needed. Information is a strategic resource that underpins the key functions and decision making processes of a local government. The way information is managed, including the technology used to support it, istherefore central to local government's business practices. An IT Strategy Framework can define strategic IT Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. Identifying the business needs and performance measures to be satisfied by the project. CMMI Capability Maturity Model Integrationis a process improvement approach whose goal is to help organisations improve their performance. In addition, "performance indicator" and "performance measure" are sometimes used interchangeably. Maintaining information on project status, control, performance, risk, corrective action and outlook. These KPIs will be set out within the Performance Management Framework process, rather than being defined in this strategy document. U.S. Department of Health & Human Services Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. While these communications may provide the public with helpful information they cannot, by themselves, impose binding new obligations on regulated entities. Participating in user acceptance testing to validate system requirements are met. Developing Corrective Action Plans and/or Baseline Change Requests, as appropriate. Meeting and maintaining the appropriate conditions indicated in their Delegation of Authority Letter per FITARA. The effective date of this policy is the date it is approved. Validating and endorsing the business process models and requirements documentation for their projects. Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. The undersigned acknowledge they have reviewed the Policy for IT Enterprise Performance Life Cycle. Information Technology Competency Model The Employment and Training Administration (ETA) has worked with the Office of Disability Employment Policy (ODEP) and technical and subject matter experts from education, business, and industry to update a comprehensive competency model for the Information Technology (IT) industry. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service . subject of performance management systems, their use in public institutions and how such systems could be supported by information technology to enhance performance and efficiency in public institutions. Managing and governing all IT projects from perspective single, standard project management framework facilitates HHS-wide compliance with the Clinger-Cohen Act, FITARA, and other legislative and regulatory requirements that require HHS to manage and govern its IT projects from an enterprise perspective. Industry and government experience demonstrates that the quality of IT projects is directly proportional to the quality of the management processes used to acquire and operate the IT products those projects produce. The EPLC CCB is responsible for: This HHS OCIO IT EPLC Policy is implemented in conjunction with the following guidance: HHS Acquisition Regulation (HHSAR), December 18, 2015. Planning and conducting phase activities and verifying that the set of deliverables for the phase is complete. General Accounting Office, Information Technology Investment Management: A Framework for Toll Free Call Center: 1-877-696-6775. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. This policy incorporates the EPLC as a partner to HHS Capital Planning and Investment Control (CPIC) and HHS Enterprise Architecture. Benefits of IT performance management are that a focus on the realization of strategic, This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. The HHS policies contained in this issuance shall be exercised in accordance with Public Law 93-638, the Indian Self-Determination and Education Assistance Act, as amended, and the Secretary’s policy statement dated August 7, 1997, as amended, titled “Department Policy on Consultation with American Indian/Alaska Native Tribes and Indian Organizations.” It is HHS policy to consult with Indian people to the greatest practicable extent and to the extent permitted by law before taking actions that affect these governments and people; to assess the impact of the Department’s plans, IT investments and projects, programs and activities on tribal and other available resources; and to remove any procedural impediments to working directly with tribal governments or Indian people. HHS OCIO Policy for Information Technology Capital Planning and Investment Control, September 2016, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, February 14, 2003, OMB Memorandum 05-23, Improving Information Technology (IT) Project Planning and Execution, August 5, 2005, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, December 21, 2010, HHS-OCIO Policy for Enterprise Architecture, August 7, 2008, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, July 28, 2009, OMB Memorandum M-15-14, Management and Oversight of Federal Information Technology, June 10, 2015, GAO Cost Estimating and Assessment Guide, March 2009, OMB Circular A-11, Preparation, Submission and Execution of the Budget, OMB Circular A-127, Financial Management Systems, OMB Circular A-130, Management of Federal Information Resources, HHS-OCIO Policy for Records Management, November 25, 2015, HHS-OCIO Policy for Records Management for Emails, May 15, 2008, HHS-OCIO Policy for Records Holds, January 20, 2011, HHS Policy on Section 508 and Accessibility of Technology, HHS Security Policies, Standards, Memorandums, and Guides, HHS-OCIO Policy for Personal Use of Information Technology Resources, August 1, 2013, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, April 5, 2010, HHS-OCIO Policy for Privacy Impact Assessments (PIA), February 9, 2009. 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