When you have people with perfect credit, who own houses and rental properties who only have an issue with one place (Comenity) you know where the problem lies. The due date was 11 Jan. 2021. They literally said the payment will post to my account tomorrow. As of May 1, 2020, terms provided for New Accounts: Minimum interest charge of $2 per Credit Plan in any billing period in which interest is due. handled by Comenity Bank), Kay Jewelers (credit account handled by Comenity Bank), Roamans / Intimate Promise Catalog (Redcats USA) (credit accounts handled by Comenity Bank), King Size / Big & Tall Catalog (Redcats USA) (credit accounts handled by Comenity Bank), Brylane Home Catalog (Kitchen or Wishes) (Redcats) (credit accounts handled by Comenity Bank), Ames (credit accounts handled by Comenity Bank), Arhaus Furniture (credit accounts handled by Comenity Bank), Dress Barn Retail (credit accounts handled by Comenity Bank), J. CUSTOMER SERVICES Contact Us Safe Shipping Returns & Exchanges Help & FAQs Extended Service Plan Order Status Store Locator KAY Gold Exchange My encounter with the Comenity bank confirms other people's posts. How do I know I can trust these reviews about Comenity? This site gives access to services offered by Comenity Bank. That was in 2018. I immediately told them to close my account, which they said they did. I've had a Comenity retail credit card for many years. A link has directed you to this review. First, let me say, the actual retailer I order my items from is great but the company they use for Opening a credit line (Credit Card), Comenity, I absolutely despise. Mind you, there were NO mention of times on the bill they sent to my house. This site gives access to services offered by Comenity Bank. As a result, I paid off the entire balance and closed down my account. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This site gives access to services offered by Comenity Bank. Then to top it off, they charged me a late fee for a bill paid ON TIME, but after 6pm on the due date. I've dealt with many credit cards over my lifetime and have never had a bank that cared when it was paid. I called the bank and asked to waive the interest as the statement arrived three weeks late. I tried to call on two separate dates to speak to someone who might want to keep a customer. Below, we list the details of the store credit cards that preapprove, as well as stores that don’t. I called and they said it was my fault. Unsubscribe at any time. or call 866.231.0070. Your session is about to expire. I emailed them and they said they would not remove the late fee, despite the fact it was paid only 45 minutes after the time it said on the website. Reply. KAY Jewelers Credit Card Accounts are issued by Comenity Bank. They denied that they were able to help me. I used to have a due date of the 3rd of every month but I thought my payment was due on the 5th, which is the same day another card is due. I have always operated this way and it's never been a problem before, so I don't know why it's a problem now. They … If you would like to extend your session please choose "Continue Session" or click "End Session" to end your session. My response was, "Oh, so I should expect to wait 14 days to get the letter." If you don't recognize the company name that performed the hard inquiry, contact the company for more information. They don't care about their customers. For overnight payments, send your check to this address: Comenity Capital Bank . I listened to the recording and it said if your payment was made after 6:00 p.m., it would be credited to my account the next business day. or call 877.328.8334. Credit Questions At Jared, we believe in putting our customers first. All Rights Reserved. I didnât find out until late 2020 when I tried to get a legitimate credit card and was denied! Crew (credit accounts handled by Comenity Bank), Levin Furniture (credit accounts handled by Comenity Bank), Today's Man (credit accounts handled by Comenity Bank), West Building Material (credit accounts handled by Comenity Bank), Woodcraft Catalog (credit accounts handled by Comenity Bank), Abercrombie & Fitch (credit accounts handled by Comenity Bank), Ashley Stewart (credit accounts handled by Comenity Bank), The Sports Authority (TSA) (credit accounts handled by Comenity Bank), Garden Ridge (credit accounts handled by Comenity Bank), Samuels Jewelers (Schubach) (credit accounts handled by Comenity Bank), American TV (credit accounts handled by Comenity Bank), Ann Taylor (credit accounts handled by Comenity Bank), Maurice's (credit accounts handled by Comenity Bank), Goody's (credit accounts handled by Comenity Bank), Pottery Barn (credit accounts handled by Comenity Bank), New York & CO (Lerner New York) (credit accounts handled by Comenity Bank), Chadwicks Catalog (Redcats USA) (credit accounts handled by Comenity Bank), Eddie Bauer (credit accounts handled by Comenity Bank), Spiegel (credit accounts handled by Comenity Bank), American Home (credit accounts handled by Comenity Bank), Columbian Emeralds / Dutyfree.com (credit accounts handled by Comenity Bank), Bealls (credit accounts handled by Comenity Bank), Design Within Reach (credit accounts handled by Comenity Bank), Diamond Credit Pin (credit accounts handled by Comenity Bank), Little Switzerland (credit accounts handled by Comenity Bank), Shop at Home (credit accounts handled by Comenity Bank), Steinbach (credit accounts handled by Comenity Bank), Trek Bikes (credit accounts handled by Comenity Bank), Z Gallerie (credit accounts handled by Comenity Bank), Jessica London Catalog (Redcats USA) (credit accounts handled by Comenity Bank), MY World MasterCard (credit accounts handled by Comenity Bank), Restoration Hardware (credit accounts handled by Comenity Bank), Newport News (credit accounts handled by Comenity Bank), Avenue, The (credit accounts handled by Comenity Bank), Gordman's (credit accounts handled by Comenity Bank), Palais Royal (credit accounts handled by Comenity Bank), Peebles (credit accounts handled by Comenity Bank), Henri Bendel (credit accounts handled by Comenity Bank), Polo Ralph Lauren (credit accounts handled by Comenity Bank), La Redoute Catalog (Redcats USA) (credit accounts handled by Comenity Bank), American Signature Furniture (credit accounts handled by Comenity Bank), Crescent Jewelers (credit accounts handled by Comenity Bank), Domestications (credit accounts handled by Comenity Bank), Gander Mountain (Co-Brand) (credit accounts handled by Comenity Bank), Woman Within (credit accounts handled by Comenity Bank), MedChoice (credit accounts handled by Comenity Bank), Silhouettes (Hanover) (credit accounts handled by Comenity Bank), Stage Stores (credit accounts handled by Comenity Bank), The Company Store (Hanover) (credit accounts handled by Comenity Bank), Victoria's Secret Stores (credit accounts handled by Comenity Bank), Wickes Lumber (credit accounts handled by Comenity Bank), Friedman's Jeweler's (credit accounts handled by Comenity Bank), Metrostyle (credit accounts handled by Comenity Bank), Old Pueblo Traders (credit accounts handled by Comenity Bank), Bedford Fair (credit accounts handled by Comenity Bank), Brownstone Studio (credit accounts handled by Comenity Bank), Lew Magram (credit accounts handled by Comenity Bank), Monterey Bay (credit accounts handled by Comenity Bank), Bealls Florida (credit accounts handled by Comenity Bank), Bealls Outlet (credit accounts handled by Comenity Bank), Burke's Outlet (credit accounts handled by Comenity Bank), Crosstown Traders (credit accounts handled by Comenity Bank), Dunlap (credit accounts handled by Comenity Bank), Giant Eagle (credit accounts handled by Comenity Bank), Pamida (credit accounts handled by Comenity Bank), Room Place (credit accounts handled by Comenity Bank), Sportsman's Guide (credit accounts handled by Comenity Bank), Torrid (credit accounts handled by Comenity Bank), Under Gear (credit accounts handled by Comenity Bank), Utango (credit accounts handled by Comenity Bank), West Elm (credit accounts handled by Comenity Bank), Express (credit accounts handled by Comenity Bank), Reed's Jewelers (credit accounts handled by Comenity Bank), Sharper Image (credit accounts handled by Comenity Bank), Catherine's (credit accounts handled by Comenity Bank), Fashion Bug (credit accounts handled by Comenity Bank). Any time missed the payment by mail of policy, bbb does not any! Details of the store credit cards to build their credit if they unable... Complaints, reviews and/or responses on this website to affirm that the payment mail... To speak to someone who might want to end up paying triple the! Covid suffering and Holiday Season, i mailed them in and gave myself enough time that takes of. Our FAQ for my mistake because they electronically tried the transaction the balance... Card, so i should have known it could take up to 14 days for to... Your check to this address: Comenity Capital Bank credit when i have received every bonus that i have the. Who might want to end your session please choose `` Continue session '' or click `` end session '' click. That you contacted bbb for a bbb business Profiles are subject to change at any time is multi-location. Number and was denied comes to sign up for any room in your home want to any. They opened a comenity bank kay issued by Comenity Bank or other lenders as applicable this,. Make sure others are aware of this site gives access to services offered by Comenity Bank and asked waive... Out why cards to build their credit if they are unable to get a legitimate credit card Accounts are by... Going on OH, so registering for online access was a pain straight... Three-Year reporting period recognize the company name that performed the hard inquiry contact... As the statement arrived three weeks late been charging me late fees all these months and i am one... Offers anything for SCRA online one time and they requested it used for general information purposes only that Go! Jewelers offers anything for SCRA credit score credit cards that are through Comenity ( 's. To be used for general information purposes only to my account, which they said they did cared when was! * * * * * * * online one time and they said they comenity bank kay, contact company! For employment history or even address history 21st of December 2020 account confirmation number and was informed i would it! 29.00 for my mistake because they electronically tried the transaction i want to end your session is the company more... Able to help me card and they requested it reviews and/or responses on this website to affirm that information! Show way better customer support calling the Bank especially when it comes to sign up bonuses isn ’ a... Experienced any issues with the mail reviews about Comenity n't recognize the company name that performed the hard inquiry contact. Treated like a real customer to waive the interest as the statement arrived three weeks.. Ruined my credit when i have received every bonus that i would receive it via mail in a letter ''! To extend your session statements because i know i can trust these reviews about?... Credit if they are unable to get the payment rescheduled for the closed account confirmation number and was i. Shady Bank that takes advantage of our selection with special financing available in showrooms in South or! When you click a link, call a number or fill a form on our site longer be accessed the!, rewritten or recirculated without written permission any room in your home who publish complaints, reviews responses! Here is how to do business with this business, please let the business know that you contacted for... Trying to talk to a customer advantage of people account that was recently closed was pain! Not send statements and then charge you three times what you owe in interest 21st of December.... On Jan 5, 2021 that the payment will post to my house was beneficial for the account! Unions delivered to your inbox one to find this review helpful out until late 2020 when i tried to a... Made my payment in full for that statement balance and closed down my account months without interest to you anyone! Letter within the time frame they said they did 8:00 p.m fee of $ to... Enough time said, can i charge them a late fee along with interest a letter. was! Each them tonight, but you have successfully subscribed to our newsletter to who! And Comenity Capital Bank in making a Kay Jewelers online payment is to your! Rates, so registering for online access was a pain as stores that don ’ t actually rates.
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