Next thing I know my claim has been denied, for non-cooperation during the claims process. ⦠Completely ridiculous and couldn't be further from the truth. The advisor was polite, clear, knowledgable, unhurried, and helpful. 1,085 Aviva reviews. That friend had never used my car ever before that time, Aviva simply was pulling at strings finding any little loophole they could try to exploit to get out of having to pay the claim. I have never had any claims or accidents in my life. Rates went up under COVID! It is garbage insurance! $1000 per year. At 40 years old that was my first claim ever in my life! DO NOT USE AVIVA TRAVEL INSURANCE. (Actually, my broker did) I have since learned saving a few dollars is not always worth it. I want people to beware of these outstanding charges and think twice before joining Aviva. Aviva were one of the only companies that would insure me on my dad's lease car, when I had passed my test. Called and reported it and started the claims process. I put in a claim for water damage in my basement. He took over completely, got in touch with my previous provider, organised a three-way phone call, and sorted everything out without my having to raise a finger. Will never again use or recommend insurance with Aviva. Is your insurance rate higher? Our Aviva home insurance reviews ⦠Did you? His name was Matt. When I signed up with my visa debit card, just like I did with my last car insurance company, I also pay several other bills without any issue. They would only return the $50 IF the bank accepted responsibility for the error. I chose Aviva 3 years ago because they had the best rate. Again, I was blown away. However, most of the Aviva car insurance reviews on InsurEye, an independent car insurance website, are negative. We got a letter in the mail a few days ago. 3 weeks later I get a letter in the mail saying my insurance is cancelled for misrepresentation. Most of my family members are using Aviva Insurance. The policy is perfect, exactly what I was looking for and needing. The sad thing was the claim was only going to be around $2500 as the car was deemed a total loss and wasn't worth much due to its age. I called my bank, and while there was plenty of room on the credit card, they said that Aviva had been using a credit card that had a 2017 expiry date on it for the past 3 years of charges. I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Firstly they reneged on the promise to repay my mortgage - no apology, just a series of letters progressively reducing the amount they'd pay. The insurer could manage a score of only 1.7 out of 5, with many ⦠You need life cover to protect your family, but are Aviva right for you? Hope more people get aware of this and boycotts Aviva shady practices. Get a free car insurance quote and start saving today. And when I tried to call to cancel my insurance during the COVID lockdown, it was impossible to reach any of the representatives as well the line was all the time busy! Next month one of my vehicle's insurance is up for insurance, I haven't got the renewal package as of yet, so I called in asking if they sent out the renewal package. Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." Do your research as there is way better out there. They have very bad customer service. I was told too bad. Decided to increase the renewal costs multiple times after the customer initially renews insurance at a fixed rate for the year. AVIVA Travel Insurance is only applicable for residents of Singapore, with a minimum requirement of living in Singapore for at least 183 days in a ⦠Absolutely terrible company. * One or more of these files was not uploaded due to an invalid file type. They are dishonest sending registered mails that do not require your signature! I had 2 car insurance policies with them for many years (7 years). After trying several days and wasting my time (5 to 6 hours daily) finally I had the only first and last chance to speak with a representative to cancel my policy, he was taking his decisions over mine, that I have to have insurance (even that I'm not using the vehicle). Your information privacy and security is very important to us. An adjuster refused to visit a shop - thought we had a choice of where to get our vehicles repaired. I pointed out to them that they quoted me one rate then charged me another, even wrote a letter to their ombudsman asking for a pro-rata refund because I don't want to do business with a company that operates like this. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! Get a, Bad driving record? Not happy with car insurance reviews for your insurance company? Aviva told us it was due to "insufficient funds", but the bank says it was because they used a 2017 expiry date that was no longer accepted. How quickly did you get the policy documents? About 2 weeks later, I get another bill from them for $11.00 which they said was a COVID adjustment. Doing my research I found better coverage for both policies and for much cheaper, saving approx. You will be contacted by email to verify your review. The lack of transparency throughout the process and blatant poor treatment of customers to pad their bottom line speaks volumes about the company. Just like the old saying, you get what you pay for. Aviva home insurance reviews can tell you how good this product really is. Perfectly clean driving record with no tickets, accidents or claims prior, my payments are always made every month without missing one ever and this is how I get treated, like a criminal. Our practices are monitored and verified by VeriSign and Digicert. They don’t even know how to deal with their customers. Aviva life Insurance review 2020 from award-winning broker; Reassured. Don't use Aviva insurance. Will never again use or recommend insurance with Aviva. My concern here is not so much over the personal $50 charge but is for the thousands of Canadians that are being charged $50 NSF fees by Aviva / RBC Insurance when a credit card doesn't work. Then, a full month after my renewal, I get yet another bill from them for $122.00. Aviva is a joke of a company. Online reviews for Aviva car insurance (updated December 2020): Things are less favourable on customer review platform Trustpilot, where Aviva as a company has 1.6 out of 5 stars ⦠The weird part here is it looks like Aviva may have recently updated their system because when I first called in they told me that had the card on file with the 2024 expiry (which we never provided to them), which PROVES that they have an agreement between RBC Insurance and RBC Visa to automatically update the expiry dates when new cards are issued. Well as of the last charge, it stopped working for them. Leave this blank if you'd like to publish your review anonymously. They say: "Your case is being investigated we can't give you a rental car!" My adjuster is not picking my calls and not replying to my emails. The monthly insurance is only $35.66. Customer service lied to me about sending out emails to get COVID relief! â Like many others, I was a loyal customer of Aviva for all types of insurance. Especially in this Covid -19, they should not do that! Your insurance rates can be double the standard insurance rate. Furthermore, while it doesn't have as many benefits included in its base plan as some other plans on the market, Aviva⦠This year we had a water leak under the floor so I rang Aviva ⦠A free inside look at company reviews and salaries posted anonymously by employees. Reviews for your insurance rates can be double the standard insurance aviva insurance reviews ( 7 years ) be double standard! Policies and for much cheaper, saving approx full month after my renewal, I was looking for and.. 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