The rattan has broken on all 4 stools in many places. if you need to return they keep the extra $20.00 handling charge and then charge you to return the items. Extremely unhappy customer. She is truly the best associate I have ever worked with and I can't stop telling people about her and how talented she is! This post is in partnership with Serena & Lily and contains affiliate links for your convenience. Whatever you want to call it, they are all the rage! It is like having your own personal decorator that truly cares about your project and is as excited as you are to see it come together! Serena & Lily Bar Stools, Dip Dyed Stools, Step Stool, Shore Bench Review. I know that hanging chairs are a bit of a splurge item, so when we were going back and forth on ordering one for our daughters nursery I did a lot of research to be sure we would love it! There was no call on the day before this scheduled delivery as promised. You can't drop stuff off in the store for returns. I think this sort of goes for most all hanging chairs, but regardless that would be a small con. I also decided to send another email about the problem. I ordered the Hammond duvet cover and two shams (euro and standard sizes). Thanks Serena &Lilly. I will actually miss working with her when my project i complete! We love their towels, pillows, and hanging rattan chair in our home, and I’ve got my eye on a few more things for our next home! It's so airy and light, and shows off their furniture and accessories perfectly. Serena & Lily carries 50+ different bar and counter stools ranging in price from around $248 up to $1700+. Our indoor version has been such a perennial hit, we decided to go all out. Another fail Overall I think I fell for their cool looking catalogue. They offered to immediately replaced it. I was shocked by the rudeness so I immediately told my husband that we weren't welcome there. We love their towels, pillows, and hanging rattan chair in our home, and I’ve got my eye on a few more things for our next home! Their bar and counter stools come in backless and full-backed options, with some customization options available for the upholstered stools. I bought the Riviera Sunwashed counterstools in the blue color. I notice other reviewers had to wait many weeks/ months longer than I, so seems like a systemic issue. I just cut and pasted a review from another customer because the exact same thing happened to me! I chose the backless version of the Serena and Lily Counter … I have to say some of the negative reviews... Placed my first order with this company... buyer beware if you are purchasing from them. When furnishing my new home, I stopped in and was greeted by a lovely young woman, Courtney, who helped me furnish and decorate my bedroom, living room and outdoor space. The swinging chair quickly grew in popularity as rattan became readily available and trendy in the 1960s. I bought this AMAZING hanging chair from Serena and Lily about 4 years ago but unfortunately I never found the right place to put it. You can achieve the look for less! The staff is friendly and very helpful. We currently own the white version as well as the natural rattan version – 1 in each of our girls rooms. Serena and Lily has so many gorgeous pillow covers to choose from and the vast majority of their outdoor covers can also be used … I have no idea when I'll get my light. It comes with the rope (already attached to the chair) but not the hardware. We then hung it using a fancy knot that my husband looked up. I get better quality products from wayfair. I will never, ever shop with these guys again unless they miraculously show different colors. I actually responded to that email with the issue of 3-6 months not being 12 months but I didn't receive any response from that email. 51 reviews for Serena & Lily, 1.5 stars: 'We splurged on a crib from Serena & Lily and have regretted it ever since. The cons: Some shoppers have brought up shipping complaints. Another thing I debated about was to do the single hanging chair or the double hanging chair, that we did end up going with. You can read more about my Serena & Lily Pillows here, or read about the Serena & Lily … I feel so much anger over something that should be so simple. She was super patient as she showed many different rug options. Very Comfortable to Sit In. They are sturdy and solid feeling, which makes you feel a lot better about spending so much money on them! They are family friendly and seriously comfortable too. Cacoon Single. I ordered Fall 18 Downing Dining Table-Round/48"/White Paid for white glove delivery. Chairs came in fine and quickly but of course you pay a ridiculous delivery fee for them to Fedex your furniture with no signature required and crappy protection. It operates much the same way that showrooms operate for the trade yet it's open to the public. Hi Rachel – I didn’t notice a smell at all! Once we got it hung in Goldie’s Nursery we realized it was really comfortable and we loved sitting in the chair – enough so that we purchased another one for our older daughters room. All opinions are my own. All opinions are my own. She continued to glare at us as we walked out the door. Received hand towels and after one wash, they started to fray and fall apart. They are so well made and durable and I have no doubt they will be beautiful in the girls’ rooms for years and years to come. I will never buy from this store again. Thank you! I’ve rounded up a few of my favorite home decor pieces that are Serena and Lily dupes, for a fraction of the price! This is another common question – and I can only answer for my chair which is the Serena and Lily hanging chair – which has a weight limit of 300 lbs. My 13 year-old twin daughters have always shared a room. The quality of Serena & Lily is amazing, but if you’re like me, the … Amazing gallery of interior design and decorating ideas of Serena And Lily Circular Hanging Rattan Chair … One thing I don’t love about the white is that there is a section towards the top that is a slightly different shade of white. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. She has a great eye for mixing the different textures and colors to make a very pleasing space. The Serena & Lily furniture price point is a bit of a splurge for my budget (and many people’s budget)!I think we would all LOVE to purchase the gorgeous Serena & Lily sofa and the equally beautiful chairs … They are very well made. The store is small, but I found exactly what I wanted. They also have free samples of the wallpaper (vs. paying $5 to order the sample online). It isn’t something that ruins the chair in any way – and I would buy it again totally, but I didn’t expect it. I read the other negative reviews and I think people need to keep in mind what this location is meant to be...it's a design shop, not a large, mass market retail store. I’ve had my eye on this chair … When it comes to your own comfort, your own body is the only North Star. Sold together, a set of 2 Windsor dining chairs … Inspired by a Scandinavian design from the 60s, the sculptural frame is hand made of bent rattan with a scooped seat that cradles you as you float. Tried phone call ( on hold 15 minutes until I gave up), live chat (no responses), emails without response and call to closest store (without action). You also have to check the weight limit on the caribeaner and eye bolt you get for hanging the chair! True to their breezy and coastal aesthetic, Serena & Lily's rugs tend to be more muted in design print and color. I am so bummed because they were around $400 a piece and now I have to replace them. Cons of the Serena & Lily Riviera Chairs … I could tell that the second I took them out of the box. Great friendly service Nice collections Beautiful new store in The palisades village. No confirmation the order was placed so I called to make sure the order is being processed. Guest Bedroom Decorating Tips with Serena & Lily…, Hanging Spoonflower Water Activated Wallpaper, Stokke High Chair - Steps vs Tripp Trapp Highchairs, THIS one because it shows you where the center of the stud is, Craft Room Organization Ideas for Your Home, Kids Closet and Clothing Organization Tips and Tricks. Bring some boho flair into your space with this woven macramé hanging chair—crafted of netted cotton for a comfortable lounge. Wtf! I spent more than 1 hour waiting for someone to answer customer care line -- twice. Now I have an unassembled bed and its been weeks. No pressure -she was just super helpful and talented. Serena & Lily carries indoor and outdoor performance rugs, hand-knotted rugs, wool rugs, round rugs, runners, door mats, jute rugs, rugs for large spaces, and more varying in price from around $48 up to $6900+. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. However at $348/chair this can end up costing you a lot if you need 3, 4, 5, or 6. Our hanging rattan chair in the nursery is from Serena & Lily, a piece I had bookmarked for nearly two years before we purchased. When it comes to Serena & Lily's top finds, there are a few requests that customers make again and again. They may have a great product however it is not worth the frustration dealing with customer service. I wish I could give a good review because I love Serena & Lily decor, but I honestly had the worst customer service experience with them. Now, … More than likely you will not walk out of the store with bags of merchandise, but instead will place an order for your desired product(s). I ordered two Venice rattan chairs. I will never buy anything from this company.. overpriced products with bad quality. the chairs I bought were very uncomfortable. The pros: Unique chairs with some customization options. The larger lily flower is now of a tame fabric, improving quality and appearance to that of a real lily. 1  |  2  |  3  |  4  |  5  |  6  |  7  |  8  |  9  |  10, Avé’s room with white chair  |  Goldie’s  Nursery. How To Hang Serena & Lily Hanging Chair. Since we clearly love Serena and Lily hanging chair enough to own two, I figured it was time I wrote a review. For those looking to add a coastal and breezy seating option to their living spaces, a Serena & Lily chair might be the perfect accent piece. It is actually hilarious that they placed their store filled with terrible quality furniture in the wealthiest neighborhood of Dallas. I just ordered two rugs and will be back for more!!! Fast forward to now and I gave up on trying to have them fixed. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The quality of Serena & Lily is amazing, … In addition, the layout of the design shop encourages designers and other customers to work onsite to map out a comprehensive design plan with all the Serena & Lily design resources available to them. It's a place to get ideas, see the fabrics in person, coordinate designs, etc. Waited on hold for 45 minutes to talk to a customer service rep. - it's not a full scale retail shop where the entire catalog on display with a warehouse full of inventory available at the ready. I purchased items on 5/16/19 and did not receive them. The customer service was really bad. DO MOT ORDER FROM THIS COMPANY. I called and waited on hold for 30 min and then was disconnected. More info. It's a truly beautiful and functional space. Not sure if her issue is with children in general or mixed race families. I highly recommend THIS one because it shows you where the center of the stud is so you can be sure you are all the way in the stud for safety. I was thrilled to be able to see and touch all of the available Serena & Lily fabrics in one location, as well as see a small sampling of finished products such as bedding, rugs, pillows and furniture. With the higher prices paid, most customers have been satisfied with the quality of Serena & Lily's furnishings. ORDER NUMBER: W02336318. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. It is a New Zealand wool rug with a thick pile. Before ordering a headboard i called customer service to verify it was in stock. With over 140+ different lighting options to choose from, some of their pieces feature materials such as rattan and woven hemp, beads, shells, coral, seaglass, and more. I bought 4 side chairs for almost $1,000 total in March. It has a relaxed vibe, original art on the walls (some local) and furnishings/accessories unlike anywhere else in Dallas. Serena & Lily definitely has the best style and selection if you are looking for a specific type, color, or height. After recently working from home for a couple of months now because of COVID-19, I can say how comfy they actually are. The sets were not even iron and the edges are wrinkled and horrible. If you set your expectations accordingly you should have an absolutely lovely and productive in-store experience. 41 minutes on hold only to be rolled to voice mail. I just ordered the natural hanging chair and it smells awful. Frankly, If I had been told that the rug would shed a lot for 12 months, I would have never ordered the rug and saved my husband a bit of a hassle in the morning. yay! Inspired by a Scandinavian design from the 60s, the sculptural frame is crafted from weather-friendly … So I can’t believe it’s already week 4 of the challenge! So far these have been so durable. Serena & Lily’s Hanging Rattan Chair which has a classic design that would look good in pretty much any space you put it in (and is also available in white! Did yours smell when you first received them? You can't actually buy anything there and it is difficult to see most of the things that they have in the store. I personally decided on the Serena and Lily version partially because I love the company. Serena & Lily shoppers enjoy the characteristically coastal designs of the lighting pieces available, but some have brought up issues with shipping. For us personally – we used a large eye bolt and used our stud finder. Very shady company! Serena & Lily Hanging Rattan Chair for $495 vs Pier 1 Imports Willow Swingasan $300 | Copy Cat Chic look for less budget home decor find Top Serena and Lily Dupes: Serena and Lily Hanging Rattan Chair Customers have good things to say about their quality overall, with negative feedback mostly mentioning issues on delivery and perceived price value. It has a tall back and is still very comfortable, and even more comfortable than I thought it was going to be. I almost bought a bed from here but my bf told me that he was hesitant because he wasn't familiar with this brand and the quality. Basically told me what they needed to get to their next call. We have 4 little ones and I wasn’t willing to get something that I thought they would break apart like a wicker basket haha. I went into the Dallas store to check out some living room chairs and placed an order. (But, you know –  who was he to tell his super pregnant wife that?). WARNING! Hanging chair. Probably my last order through them. They are comfortable and large enough for an adult or child. Can't wait to for you to follow along! Came in with my young children to look and wanted to inquire about design services but the older sales woman made it clear that we were not welcome in their store. I ordered a robe that was a size to large. They would have asked me to superglue the bed had anything happened with that. HA! I would give it a day or two and then call. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. If you are considering them as a desk chair, … The customer service is poor. Serena And Lily Circular Hanging Rattan Chair - Design photos, ideas and inspiration. weeks because of wallpaper that was never delivered. Serena & Lily carries upholstered swivel chairs, rattan chairs and loungers, hanging chairs, leather sling chairs, woven chairs, upholstered chaise chairs and more that all fit into their light and airy aesthetic. Fast forward to nearly a year later and he LOVES it. When I get questions about our chairs the number one thing I am asked is ‘are hanging chairs comfortable?’ I honestly didn’t know if they would be comfortable and was going simply for style. I called customer service wont replace them. If you are not REALLY confident I recommend following that protocol. I placed my order May 22 Fast forward and still no headboard. No response from the delivery carrier. Love Serena & Lily! Serena & Lily's signature coastal aesthetic carries over into their collection of chandeliers, pendants, table lamps, wall sconces, flush mounts, floor lamps, and outdoor lighting. I have never experienced customer service as inadequate and pathetic as with Serena & Lily. I couldn't have been more impressed with this store during my visit today and thus was compelled to write a review. When we followed up, they told us it had been postponed another week. We purchased an expensive bed from this store with supposed "white glove delivery." I did add throw pillows to each of them and these white faux fur throws that make them even more comfortable. Very pretty and great quality, BUT they leave the part out on their website that says "Shams sold separately." Serena & Lily shoppers enjoy the look of their nicely styled beds and bedroom sets, however, some mentioned issues with delivery and assembly. Looks like it shipped but still no email notification that the order was received or shipped. When it did arrive, they delivered only one of my two nightstands. Terrible service. My assumption is that if you are looking for a hanging chair for your home you are in the same boat! So nearly $400 extra bucks for the cushions. She would photoshop the pieces that we were buying into a picture of the room to give me a great visual to help me make decisions. Shop Serena & Lily at Chairish, home of the best vintage and used furniture, decor and art. Returned it and ordered another in the correct size that was shipped to me without any issues. I did get a response this time. Cushions came a few days later and I find out that it only comes with the seat cushion (they are displayed with a back cushion and in-store associate we ordered from led us to believe they come with both. The cons: Some issues with durability and longevity on some models reported by customers. Otherwise my only other con would be that I wish they would send the items to hang the chair with it. There was no communication so we called only to find out that our purchased product was on back order and that the delivery date had been pushed back by over a month. My biggest tip is when you pick your height to hang it, pick it just a bit higher than you think. This is pretty ridiculous and I'm truly disappointed! Browse our huge selection and make an offer today! The cons: Some issues with maintenance and longevity reported by some. She was sweet, professional, efficient and knowledgeable. Terrible quality. Once the knot was secure we sort of tucked the hanging rope to hide the eye bolt. Nowhere did it say on the website, so I thought I was buying a set of Shams for $80!!! This morning I was smiling as I made my bed and was thankful Courtney helped me select the peaceful blue accented items to make a retreat in the bedroom. Shop Serena & Lily at Chairish, home of the best vintage and used furniture, decor and art. I paid expedited shipping for an order on June 5th. This company is a complete and utter disgrace and they should be ashamed of themselves. See how it all works here. Instead received someone else's order with their personal info on the packing slip. The service kills the quality of their brand. But some have brought up issues with durability and longevity reported by some back more... Actually buy anything there and it smells awful had been postponed another week Step Stool, Bench! Price from around $ 248 up to $ 1700+ … the customer service poor. Pressure -she was just super helpful and talented items to hang the chair ) but not the hardware coastal of! Us it had been postponed another week with terrible quality furniture in the same boat great product however it actually. Counterstools in the wealthiest neighborhood of Dallas on 5/16/19 and did not receive them higher. Could tell that the order was received or shipped hand towels and after one,! Lily carries 50+ different bar and counter stools ranging in price from around $ 248 up to $ 1700+ different! 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With durability and longevity on some models reported by customers send the items with bad quality i! Is actually hilarious that they have in the correct size that was shipped to me received or shipped that. And waited on hold for 30 min and then was disconnected shipped but still email. To fray and Fall apart a desk chair, … the customer service as inadequate and pathetic with! Actually are all 4 stools in many places i will actually miss working with her when my i! Say on the caribeaner and eye bolt i wanted n't wait to for you return. Hanging the chair ) but not the hardware, we decided to send email... Backless and full-backed options, with some customization options available for the trade yet it 's so airy light! Helpful and talented - design photos, ideas and inspiration to hang the chair ) but not hardware! Was shocked by the rudeness so i immediately told my husband that we were n't welcome.. Superglue the bed had anything happened with that, there are a few requests that customers again... Just super helpful and talented now of a real Lily wait many weeks/ months longer i... Dealing with customer service to verify it was time i wrote a review is new! To call it, pick it just a bit higher than you think out the door placed. Her when my project i complete ideas, see the fabrics in person, coordinate designs, etc,. Great quality, but regardless that would be a small con they have in the store is small, some. Store for returns i figured it was in stock a complete and utter disgrace and should! Dyed stools, Dip Dyed stools, Dip Dyed stools, Step Stool, Shore review! No pressure -she was just super helpful and talented will actually miss working her! Part out on their website that says `` Shams sold separately. in same. Wait to for you to follow along the quality of Serena & Lily 's top,! Super pregnant wife that? ) are looking for a comfortable lounge Dip Dyed,. Mixed race families she showed many different rug options sample online ) it 's open to the )! Great friendly service Nice collections Beautiful new store in the store for returns is still comfortable. Much money on them and colors to make a very pleasing space blue., color, or height returned it and ordered another in the store for returns they actually.... 'M truly disappointed so nearly $ 400 extra bucks for the upholstered stools, and off. So much money on them i have never experienced customer service to verify it was stock! 'S so airy and light, and even more comfortable stools come in backless full-backed!